Frequently Asked Questions
We do not over-produce our items for extra inventory, so every piece is being handcrafted personally for each customer.
Estimated production time is 2-12 business days depending on a model.
Please contact us with an email firstname.lastname@example.org ASAP and we will do everything possible to help you.
Once your order is dispatched you will receive a shipping confirmation with a tracking number to see the delivery process at any moment.
The exact charged amount in other currencies depends on a bank exchange rate, as the payment will be processed in EUR.
You can return the item that didn't fit within 14 days of receiving the order, provided that you have preserved its original condition, packaging, labels, and the item shows no signs of wear.
Please contact us via email at email@example.com.
We will get in touch with you shortly and provide detailed information about the return process.
Please note that the costs of return shipping for exchanges and returns are covered by the customer.
In order to proceed with an exchange, please get in touch with us via an email - firstname.lastname@example.org.
Yes, your order can be canceled before it has left our warehouse. We are unable to cancel an order once it has handed to the shipping company.As the DHL is a third party company the return cannot be done within their service.For all the requests, please, contact us via an email email@example.com.
Once your return is received and inspected, we’ll get in touch with you immediately.
You can return or exchange the full order or part of the order within 14 days upon arrival in its original state: unwashed, unworn with all tags and seals.
Once the return is arrived and inspected, we’ll issue a refund within 7 business days.
We are happy to let you know that all our orders are being shipped out in a special branded bags with a handwritten postcard.
If you want us to write a special words to your precious ones, please contact us via an email firstname.lastname@example.org.
We do free express delivery worldwide. We do not ship to russian federation or belarus.
Please see below the estimated delivery time to most regions:
EU- 8-14 business days
USA and Canada - 8-14 business days
Middle East - 8-14 business days
Ukraine- 1-2 business days
Asia, Australia, South America - 8-14 business days
Georgia, Kazahstan, Azerbaijan 8-14 business days
We are happy to let you know that we do free worldwide express delivery with all the import taxes and duties covered by us. Kindly note that certain countries customs regulation might not allow this, in this case please contact us via an email email@example.com and we will assist you.
We do not provide temperature indication, as the comfort while wearing the item depends on such weather parameters as humidity level and wind force, but we can assure you that we fill our puffers with maximum density white goose down - the warmest natural insulator in the world, which makes them extremely warm and lightweight.
Most of our jackets are filled with white goose down – the warmest natural insulator in the world, which makes them extremely warm and lightweight.
Our Vegan line jackets are filled with insulator made of recycled plastic collected from the ocean and beaches.
Care instruction for each piece can be found in a product description, or on the care label inside the item.
You can contact us via an firstname.lastname@example.org our stylists will be happy to advise your perfect fit, according to your measurements.
You can get in touch with us via an email email@example.com and we will be happy to help you ASAP.
You can get in touch with our PR department via an email firstname.lastname@example.org.