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Shipping & Returns

DELIVERY

Shipping may take up to approximately 10 days, depending on the destination.

Please note that we currently do not ship to Russia or Belarus.

Order Processing

Items that are in stock are prepared and dispatched within 1 to 3 business days.

Made-to-order items are prepared and dispatched within 3 to 11 business days.

Business days are Monday through Friday, excluding public holidays. During sale periods and holidays, order processing may take slightly longer due to increased demand.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your delivery details and a tracking link.

Please note that tracking information may take some time to become available after your order has been shipped.

RETURNS

We accept returns of unused, unworn, unwashed, unaltered and undamaged items within 14 calendar days from the date your order is delivered.

All items must be returned in their original condition.

Before sending your return, please contact our Customer Care team at:

customercare@ienki-ienki.com

Our team will provide you with the necessary return instructions.

Shipping and handling costs are non-refundable unless the item received is damaged.

If you have any questions regarding your delivery or return, please contact our Customer Care team and we will be happy to assist you.